Shipping
In stock orders will be filled in 3-5 days or longer if items are not in stock and waiting for product delivery. Backorders – From time to time, items are not available for immediate shipment. In such cases we wait for a reasonable time to fill the order. If product availability is too long out of stock , we automatically cancel that item or items off the order and ship. We refund the cost of item/items. Items can be ordered later or customer can arrange for backorder shipment.
Most orders are shipped FOB Cypress, TX, the rest and UPS, are shipped from Houston, TX.
We ship United States Postal Service and UPS standard ground to all 50 states.
Returns
Customer needs to obtain a Return Authorization number from The Ribbon Source prior to returning any merchandise. Returns are at the sole discretion of the management of The Ribbon Source. The Ribbon Source does not accept any unauthorized returns of its merchandise without RA number.
Return authorization number (RA) must be written on the outside of all cartons of returned merchandise : cartons should include a copy of the original packing slip/invoice.
Items depicted on our website may vary from their actual appearance. Variations in size, color, texture and quality must be acceptable to customer and are not a basis for returning merchandise.
In the event of a customer accommodation return, a 15% restocking fee will apply.
Reimbursements for returns will be issued in the form of a company credit.
SHIPPING AND HANDLING RATES
Customer needs to obtain a Return Authorization number from The Ribbon Source prior to returning any merchandise. Returns are at the sole discretion of the management of The Ribbon Source. The Ribbon Source does not accept any unauthorized returns of its merchandise without RA number.
| Order Total | Shipping & Handling |
| $0.00 – $10.00 | 7.99 |
| $10.01 – $15.00 | 12.99 |
| $15.01 – $25.00 | 15.99 |
| $25.01 – $ 35.00 | 17.99 |
| $35.01 – $55.00 | $21.99 |
| $55.01 – $ 75.00 | $23.99 |
| $75.01 – $100.00 | $28.99 |
| $100.01 – $150.00 | $34.99 |
| $150.01 – $200.00 | $39.99 |
| $200.01 – $225.00 | $42.99 |
| $225.01 – $250.00 | $46.99 |
| $250.01 – up | $52.99 |