Shipping

• Tax exempt customers must provide tax id number and all company information
• Payment terms: all bank cards
• Freight terms: due with order – freight charge with handling charge.
• On large orders – call for special freight arrangements and cost- will be handled on a case by case
• All prices are net wholesale

Returns

• Claims for damaged packages must be filed with the shipping carrier
• Claims for defective product, errors or shortages must be with made within 10 days
• Call for return authorization for all returns, refunds and exchanges
• Return shipping is at buyer’s expense
• All returns must be original packages. All ribbon must be unopened rolls without any damage.
• All items must be returned in sellable condition – sellable at original asking price
• All returns must be sent back within two weeks of approval for return