Shipping & Returns


  • Tax exempt customers must provide tax id number and all company information
  • Payment terms: all bank cards
  • Freight terms: due with order – freight charge with handling charge.
  • On large orders – call for special freight arrangements and cost- will be handled on a case by case
  • All prices are net wholesale


  • Claims for damaged packages must be filed with the shipping carrier
  • Claims for defective product, errors or shortages must be with made within 10 days
  • Call for return authorization for all returns, refunds and exchanges
  • Return shipping is at buyer’s expense
  • All returns must be original packages. All ribbon must be unopened rolls without any damage.
  • All items must be returned in sellable condition – sellable at original asking price
  • All returns must be sent back within two weeks of approval for return